The owner of the online shop stayyoung.shop (hereinafter referred to as the Online Shop) is Woofy OÜ (registration code 14946608), registered at Raekoja plats 16, Tartu, e-mail address info@stayyoung.shop, telephone +372 56 450 690.

Validity of the sales contract, commercial and price information

The terms and conditions of sale apply to the purchase of goods from the Online Shop.

The prices of the products sold in the online shop are indicated with the products. The price is subject to a delivery charge.

The delivery fee depends on the location of the buyer and the delivery method. The delivery charge is displayed to the buyer when placing the order.

Information about the goods is provided on the Online Shop directly next to the goods.

Placing an order

To order, you must add the products you want to your shopping cart. In order to place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee is then displayed on the screen, which can be paid by bank transfer or other payment method.

The contract shall enter into force from the date of receipt of the amount due to the current account of the Online Shop.

If the ordered goods cannot be delivered due to expiry of the goods or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded, usually within 1-2 working days. Depending on the method of payment, it may take up to 7 working days to receive the payment.

Delivery to

Goods are sent to Estonia, Finland, Latvia, Lithuania, Poland, Austria, Slovakia, Slovenia and Hungary. Teistesse Euroopa riikidesse saadetakse eelneval kirjalikul kokkuleppel. The shipping costs are borne by the purchaser and the corresponding price information is displayed with the shipping method.

Shipments within Estonia usually arrive at the destination specified by the buyer within 3-7 working days from the entry into force of the sales contract. Outside Estonia, delivery will be made within 15 calendar days.

In exceptional cases, you have the right to have the goods delivered within up to 30 calendar days.

If the Online Shop has informed the buyer on the website or in the order confirmation about delivery problems and a deadline exceeding 30 calendar days, the deadline published by the Online Shop will apply.

Right of withdrawal

After receipt of the order, the buyer has the right to withdraw from the e-contract within 14 days. The right of withdrawal does not apply if the buyer is a legal person.

In order to exercise the 14-day right of withdrawal, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop.

There is no right of withdrawal for products that are not eligible for return for health or hygiene reasons if the immediate packaging of the product has been opened after delivery (food supplements, etc.).

If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods.

In order to return the goods, you must submit a free-form Goods Withdrawal Form to info@stayyoung.shop within 14 days of receipt of the goods at the latest.

The cost of returning the goods is borne by the buyer, unless the reason for returning the goods is that they do not correspond to what was ordered (e.g. they are wrong or defective).

The buyer must return the goods within 14 days of the date of the application or provide proof that he has handed the goods over to the carrier within the aforementioned period.

Upon receipt of the returned goods, the online shop will return to the buyer immediately, but not later than 14 days after receipt of the withdrawal, all payments received from the buyer under the contract.

The online shop may refuse to make a refund until it has received the goods covered by the contract or until the buyer has provided proof that he has returned the goods, whichever is the earlier.

If the buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.

The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer if the price of the goods in the online shop is marked significantly below the market price of the goods due to a mistake.

Right to lodge a complaint

The online shop is liable for the non-conformity or defect of the goods sold to the buyer, which already existed at the moment of delivery and which will become apparent within a maximum of two years from the delivery of the goods to the buyer. During this first year after the delivery of the goods to the buyer, it is presumed that the defect already existed at the time of delivery. It is the responsibility of the Online Shop to rebut this presumption.

In the event of a defect, the purchaser has the right to contact the online shop within two months at the latest by sending an e-mail to info@stayyoung.shop or by calling +372 56 450 690. The online shop is not liable for defects that occur after the delivery of the goods due to the action or inaction of the consumer (wrong use, accident, etc.) or in the case of normal wear and tear caused by normal use of the goods.

If the goods purchased from the Online Shop have defects for which the Online Shop is responsible, the Online Shop will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online shop will refund the buyer all the fees for the sales contract.

The online shop will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.

Direct marketing and processing of personal data

The email address will only be used to send direct marketing messages if the customer has consented to receive newsletters. Otherwise, no direct marketing messages will be sent to the customer. If the customer does not wish to receive direct marketing communications to which they have previously given their consent, they should select the appropriate reference in the footer of the e-mail or contact customer support.

You can read more about the processing of personal data in our Online Shop here.

Dispute resolution

If the purchaser has any complaints about the Online Shop, they should be sent by e-mail to info@stayyoung.shop or by phone +372 56450690.

If disputes cannot be resolved by negotiation, the Consumer Customer may also turn to the Consumer Protection Board (Pronksi 12, Tallinn 10117, www.tarbijakaitseamet.ee) for advice and clarification or refer the dispute to the Consumer Disputes Committee of the Consumer Protection Board. Complaints can also be submitted to the Consumer Disputes Committee via the online dispute resolution environment at http://ec.europa.eu/odr, and the Committee’s procedural rules can be found at www.tarbijakaitseamet.ee.